Vintage and Collectable Mobile Phones

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Terms of Trade

last updated 22/6/2009

Please note these terms and conditions are subject to change, and you will be bound by the terms in place at the time of your purchase. The terms of trade are here to protect you, add to your statutory rights & do not affect your statutory rights in any way. By purchasing goods from us you agree to fully comply at all times with our terms and trade.

European Union Customers
Items purchased by or for businesses will be classed as "B2B" (business to business) transactions. Business to business contracts are not covered under distance selling regulations and therefore these goods may not be returned except for replacement under warranty (if applicable) . Buyers purchasing a large quantity of items will be automatically classed as businesses. 

If you decide to cancel your order, you must give written notice within seven working days after the day the goods are received by yourself. We recommend you give written notice by Recorded delivery and/or e-mail to ensure you have a proof of delivery for your cancellation letter. You are responsible for returning the goods and the full cost of returning the goods to us. You must ensure that reasonable care is taken of any goods received. We will then e-mail you with a deadline for returning the items. Items not returned by the deadline are not eligible for a refund. UK customers must obtain and retain a certificate of posting or Special Delivery insurance from Royal Mail when returning goods to us in case of any postal losses. Refunds will be issued within 30 days of receiving the written notice of cancellation.

Customers Outside the European Union 
We do not give refunds on goods if you change your mind about wanting them. Refunds may be given if the goods are found to be defective in quality, description or performance. Proof of purchase will be required. Our satisfaction guarantee and 60 day warranty detailed below also apply to goods purchased outside of the European Union.

Satisfaction guarantee

If an item is sold with our satisfaction guarantee and you are not happy with the product, we will work with you to resolve any issues. The satisfaction guarantee is valid for 7 days, including non working days, from the point of our delivery. 

60 day warranty

Our refurbished mobile phones are sold with a 60 day warranty. This warranty is valid from the date of delivery, for 60 days including non-working days. The warranty covers existing faults in the item at point of delivery, but does not cover any form of consequential user damage, e.g. dropping the phone, water damage or damage to the firmware (software) on the phone from failed attempts to flash it. Any goods returned with user damage will be subject to repair charges of at least 15 and standard return postage charges of 5 or 7.50. Any phone returned to us and found not faulty will result in a engineers inspection & return postage fee of 15 being charged to you. Our warranty excludes normal wear and tear (superficial marks and scratches).

Days where the phone is out of your possession - e.g. in the postal system or in our repair centre for repair do not count as warranty days. However, all other days, including days where your phone is faulty but not being returned to us or with us DO count as warranty days. Therefore, it is important you return your phone to us as quickly as possible after contacting us and seeking permission for a return. DO NOT post your phone for repair unless we have authorised it. If a phone is faulty please contact support@unimobiles.com.

Once a repair or replacement for any component of the phone has been authorised by us, you have 5 working days to return the item to us. If there is a specific problem with returning an item within 5 working days, you must let us know. We reserve the right to refuse a repair/replacement if this timeframe is not kept to.

We usually issue a maximum of one replacement phone, or one repair during the 60 day warranty period. After one replacement or repair we reserve the right to offer a full refund instead of a replacement, or request you repair the phone at your own cost.